The supply chain and warehouse are overflowing with data; not all of it on product movement. Warehouse and forklift connectivity is generating data on worker performance, forklift utilisation and the health and status of equipment. Companies are investing to collect and analyse data to increase productivity, lower costs and enhance safety.
One area where greater connectivity delivers value is in forklift fleet service and maintenance. Connected service technicians, armed with new technology, are making service calls smarter and more proactive. Where data on forklift performance and operation is available, supply chain managers can expect service techs to arrive on-site understanding the maintenance issue and having the right part to make the repair.
Connected tools, such as mobile tablets or even augmented reality, can help walk the technician through the repair. Data entered from the service call is then uploaded to the service cloud, giving fleet managers visibility to the maintenance issue and repair to strengthen the service data pool. read more »»
Crown Equipment (Singapore) Pte. Ltd.