How forklift operators interact with their equipment affects overall warehouse productivity and safety. While many manufacturers tout their designs as ergonomic, human factors is often only given attention during the evaluation stage of product development. To be truly human-centered, operator interests and needs should be defined at conception and revisited throughout the entire product development process.
Integrating a human factors & ergonomics (HF&E) professional into product development reinforces human-centered design thinking. Rather than relying on consultants to evaluate user interaction at the end of the design cycle, integrated HF&E practitioners help ensure that operators are kept in mind throughout the process.