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Crown Increases Servicing Speed and Parts Availability with New Field Service Technology

Customers to benefit from new software system being rolled out in Southeast Asia

Crown Equipment is world-renowned for its leadership in applying technology to forklift trucks, and developing fully integrated warehouse management software systems such as InfoLink® to help its customers make better business decisions. The company has now announced the Southeast Asian rollout of its latest in-house developed software solution for managing and maintaining forklift fleets.

The new service management system is a powerful information management and messaging system, bringing together everything a field service technician needs to carry out the most efficient repairs and maintenance to customers’ forklift fleets. The system does away with many paper-based systems, reduces the incidence of human error, lost paperwork or misread handwritten notes. It also maintains a complete service history for every lift truck used by every Crown customer in the region.

With the new service management system, when a service technician visits a customer’s premises, he can immediately pull down the recent service history of any lift truck requiring service directly onto his Pocket PC to help in assessing the service requirement. The technician can then message Crown’s Parts Distribution Centre, ordering any necessary items which may not be carried as part of the standard stock in his service van. These parts are quickly picked, packed and shipped to the technician’s local facility for collection. When the service of the lift truck is completed, the service technician sends a comprehensive service report directly to Crown’s database, where the customer’s service history is automatically updated.

“Crown takes service very seriously, and invests heavily in personnel, spare parts and facilities. We have invested in new and expanded service facilities, the most recent being in Rayong in Thailand and Johor in Malaysia,” said David Sultana, marketing manager, Crown Equipment, Southeast Asia. “This new service tool is further proof of our commitment to increasing our customers’ forklift fleet uptime, so that their businesses run smoothly and profitably, and it is yet another example how Crown invests in technology to increase efficiency.”

About Crown Equipment Corporation
Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown’s business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies.

The company’s global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Its employees number more than 13,000 worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about Crown’s ideas for helping customers advance the productivity of their operations, visit crown.com.

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Media Contacts

David Sultana
Crown Equipment PTY LTD
David.Sultana@crown.com


Crown Increases Servicing Speed and Parts Availability with New Field Service Technology - Crown Thailand Newsroom en-th - Crown Thailand Newsroom en-th

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